privacy-policy

Effective Date: March 2026

1. Who We Are

Rocobi (we, us, or our) is a Creative Growth Studio based in Miami, Florida. We operate rocobi.com and provide marketing strategy, technology consulting, and AI-powered content tools to service businesses in the United States and internationally.

This Privacy Policy explains what personal data we collect, why we collect it, and how we protect it. By using our website or services, you agree to the practices described here.

Questions? Contact us any time at [email protected].

2. What Data We Collect

2.1 Information you give us

When you contact us, book a call, or use our services, we may collect:

• Name and email address
• Phone number
• Business name and industry
• Mailing address (if required for billing or contracts)

2.2 Information collected automatically

When you visit rocobi.com, our servers and analytics tools automatically collect:

• IP address and general location
• Browser type and device information
• Pages visited and time spent
• Referral source (how you found us)

2.3 Client account data

When you engage us for consulting services, you may grant Rocobi access to your platforms (social media, email, CRM, analytics, or payment systems). This data — referred to as Client Data — is handled under strict rules outlined in Section 5 below.

3. How We Use Your Data

We use the data we collect to:

• Provide and improve our website and services
• Respond to your inquiries and support requests
• Send project updates and billing notifications
• Send marketing emails — only if you have opted in
• Analyze how our website is used (via Google Analytics)
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Cookies

We use cookies — small files stored on your device — to make our website work properly and to understand how visitors use it. The types of cookies we use:

• Session cookies — keep you logged in during your visit
• Preference cookies — remember your settings
• Analytics cookies — help us understand site usage (via Google Analytics)
• Security cookies — protect against fraud and unauthorized access

You can disable cookies in your browser settings. Some parts of the site may not function correctly without them. For more on Google Analytics data practices, visit policies.google.com/privacy.

5. Client Data — How We Handle Account Access

When Rocobi is engaged for a consulting project, we may require access to your business accounts and platforms. Here is our commitment:

• Your data belongs to you — always.
• We access your accounts solely to perform the services agreed upon.
• We will never use your data for our own marketing or share it with third parties beyond what is required to deliver your project.
• Access is discontinued upon project completion or contract termination.
• Client data is retained for up to 30 days after project end for support purposes, then deleted.
• You are responsible for your own account backups and security.

6. Payments

We process payments through Stripe. Rocobi does not store or handle your payment card details directly — all payment data is managed by Stripe in compliance with PCI-DSS standards.

You can review Stripe’s privacy practices at stripe.com/privacy.

7. Data Storage and International Transfers

Rocobi is based in Miami, Florida, USA. Your data may be processed on servers located in the United States.

If you are located outside the United States — including the European Union, Latin America, or Asia — your data may be transferred to and processed in the US. By using our services, you consent to this transfer.

We take reasonable technical and organizational measures to protect your data wherever it is processed.

8. Your Privacy Rights

8.1 All users

Regardless of where you are located, you can at any time:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications

To make any of these requests, email [email protected].

8.2 EU and EEA residents (GDPR)

If you are based in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local Data Protection Authority.

8.3 California residents (CCPA and CalOPPA)

California law gives you the right to know what personal information we collect, request deletion of your data, and opt out of any sale of your data. We do not sell personal data. CalOPPA also requires us to disclose that users may visit our site anonymously and that we honor Do Not Track signals.

To exercise your California rights, email [email protected]. You may make this request up to twice per 12-month period. We will not discriminate against you for exercising your rights.

9. Third-Party Links

Our website may contain links to external sites we do not control. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information.

10. Data Security

We use commercially reasonable measures to protect your personal data — including encrypted data storage, access controls, and secure transmission protocols. No system is completely secure, and we cannot guarantee absolute protection. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document and, for significant changes, notify you by email or by a notice on rocobi.com. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please reach out:

Email:    [email protected]

This Privacy Policy is incorporated into and forms part of Rocobi’s Terms of Service. By using our website or services, you acknowledge that you have read and understood this policy.